Forum Discussion
When Will We Get Pure Fibre?
I despertaely want to switch from Shaw to Telus. Unfortunately, the Telus site says Pure Fibre not available. Although I do get this message which is somewhat encouraging:
Anyone know how I contact ACES to seek more info????
4 Replies
https://order.fibre.telus.com/digital/select
Windows 11
Chrome
TELUS_SupportOfficial Support Team
Gotcha. Thanks for that, we'll pass it along to our team to look into that bug. As for the address itself, we've heard back from our Fibre Build team and they confirmed that fibre is unfortunately not yet available at that specific address. We are working on expanding our network in the area however so we do advise to keep checking in. Once service is available in a new neighbourhood, our team does always canvass everyone to let them know!
- dru
Community Manager
techfreakdad Mind if I ask which browser, operating system, and device you used to trigger that page? Full transparency, that "ACES" reference is a bug and we'd like to get that fixed. I wasn't able to reproduce it via my PC laptop (via Chrome) nor my Android Chrome mobile browser.
Thanks! - TELUS_Support
Hello! We'll send you a private message to gather your info. Check your Inbox!
