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rhvic's avatar
rhvic
Coach
1 year ago
Solved

use reward points to pay bill

I am glad to see that one can once again use accumulated rewards points towards the Telus bill. I was able to convert 60,000 reward points as $50 towards my bill. Customers have been asking for this for about 2 years, since it had been discontinued. I'm hoping this is because Telus listened to complaints.

  • Hi rhvic - When you go into the Catalogue, you can select TELUS Services from the category filter and you'll see both Home Services and Mobility credits:

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  • Well here it is a year later, and I no longer can find the ability to convert rewards points to a discount on my Telus bill (the TELUS $50 Home Solutions Bill Credit). Has it disappeared again, or am I not looking in the right place?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hi rhvic - When you go into the Catalogue, you can select TELUS Services from the category filter and you'll see both Home Services and Mobility credits:

      • rhvic's avatar
        rhvic
        Coach

        I see that inflation is rampant here as well. Last year it used to be 60,000 points equals $50, but now it is 70,000 points!

        At the rate at which I am collecting those points on my account, it will take me about 9 years to get 70,000 points. Alas, not much of an incentive at all!

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    We're always listening, and our Rewards team was well aware of the demand for this particular reward to return. Appreciate you sharing your thoughts!