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RachelLM's avatar
RachelLM
Neighbour
6 years ago

Upgrading PureFibre during COVID-19: need for technician?

I am currently on Telus PureFibre 25/25, as I received it free for 12 months when I moved into my apartment. I wanted to upgrade to a higher speed, such as 75/75, but I am immunocompromised and cannot have a tech come into my apartment. Can the process be done without a change of modem, or, if a change of modem is required, can the process be undertaken remotely, by simply shipping me a new modem to connect?

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  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    6 years ago

    There is no modem if you're on fibre. All you have there is a router. Typically the change can usually be done remotely if you have fibre already installed.

    • NFtoBC's avatar
      NFtoBC
      Icon for Community Power User rankCommunity Power User
      6 years ago

      And, Telus techs are not doing in-home services just now anyway. 

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