Forum Discussion

SoonJong's avatar
SoonJong
Neighbour
2 years ago

Unlike the contracted amount, the Internet billing price is increasing.

I made an internet contract with Telus last year.
The contract is as follows. However, unlike the contracted amount, the Internet billing price has increased since last March($78.75 -> $88.35 -> $89.25).

I am asking for a refund for my excessive payment, and I would like to check the initial contracted amount in the upcoming bill.

 

[Mod Edit: Removed image as it contained personal information]

2 Replies

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager

    Hi SoonJong I removed your images as they contained your account number and personal information. I do want to help with your situation though so expect a message from me

  • This is a comparison of bills from the last three months. I didn't change anything during the contract period. But what has changed on the bill?

     

    [Mod edit: Removed image as it contained personal information]