Forum Discussion
Solved
Telus TV+ with the Apple TV version 17.2 not working
I had two of my AppleTV's upgrade to tvOS 17.2 today, and the Telus TV+ app loads the splash screen and then exits back out to the home screen on the Apple TV. Has others seen this? Ive done the usual things. (reboot the AppleTV, and deleted and downloaded the Telus TV+ app). but I cant get it to work.
Hi joewilliamsca pbsfan LemonMellon DanielS Nighthawk
The Apple development team pushed an app update to the Apple App Store early this morning to address the issues with tvOS 17.2. If you go to the App Store, navigate to Purchased and then click on TELUS TV+, you can download the app manually. If you have automatic updates turned on, your Apple TV may have already grabbed the new app, or it may be scheduled to download sometime today. The latest version is 2.6.1 (474). Apple doesn't publicly announce official OS release dates in advance, and we were anticipating it to come later this week; they beat us by a day. Thanks for the patience.
13 Replies
Replies have been turned off for this discussion
Did not see an update, but suddenly started working this morning!
- Still not working for me this morning unfortunately.
- Same here. Seems Telus tv+ app doesn’t work on tvOS 17.2 (or higher) currently. Tried all the usual things to no avail will probably remain broken until the app gets a fix from Telus developers
- Yes, I've tried most things too. Reinstalled the telus tv+ app, signed off and on again, rebooted the Apple TV box, set the TV Provider --> Allow TV Provider to Access TELUS TV+) to OFF as suggested in another post. None of it makes a difference. I have Apple TV 4k with the tvos released version 17.2 updated today. It just starts up the telus tv+ splash screen the goes back the Apple tv main Apps screen.
- Same here
Same here. Resorted to AirPlay TELUS TV+ from an iPad also on 17.2.
KHRTELUS Team Member
Hi joewilliamsca pbsfan LemonMellon DanielS Nighthawk
The Apple development team pushed an app update to the Apple App Store early this morning to address the issues with tvOS 17.2. If you go to the App Store, navigate to Purchased and then click on TELUS TV+, you can download the app manually. If you have automatic updates turned on, your Apple TV may have already grabbed the new app, or it may be scheduled to download sometime today. The latest version is 2.6.1 (474). Apple doesn't publicly announce official OS release dates in advance, and we were anticipating it to come later this week; they beat us by a day. Thanks for the patience.
updated and was working ok for about 15 minutes until I started receiving Playback error TVPT-10001 mand no longer works when I select a channel
