Forum Discussion

Joanne713's avatar
Joanne713
Friendly Neighbour
3 months ago

Telus TV Guide Not Working on My Laptop

The Telus TV guide is not working properly on my laptop. Any date starting January 1, 2026 says "Invalid date" and will not load the guide properly. The guide is working fine on my TV's and my tablet, the problem is only happening on my laptop. I have done all the basic trouble shooting on my laptop but the issue still persists. Is anyone else experiencing this issue?

7 Replies

Replies have been turned off for this discussion
  • Joanne713's avatar
    Joanne713
    Friendly Neighbour

    Hi Telus Support, do you have an update on this guide issue yet?

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    I am seeing the "Invalid date" when I select January 1, 2026 but the guide otherwise seems to be fine. Have you tried selecting todays date?

    • Joanne713's avatar
      Joanne713
      Friendly Neighbour

      Yes, todays date and up to December 31st are all fine. It is anything from January 1st and onwards.

  • Same issue here on my desktop. I suspect somebody has not updated the year properly in the online version.

    • Joanne713's avatar
      Joanne713
      Friendly Neighbour

      So, no response from Telus Support, however the issue has been resolved and the guide seems to be accurate and working fine now.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Thanks for the update and we're happy it's working again :).