Telus not living up to commitment

I recently asked Telus to do a home move as we have purchased a new home. They agreed they would move my service on July 2nd, today. We booked our home move based on this date as we both work from home so we need this service for our work. Telus called yesterday and told us they were moving the transfer to JULY 12TH? I told him that was not acceptable as we need this service for our work. He told me the fiber had not been run to my house yet. 8 days ago Polar Communications (Telus 3rd party contractor who runs this cable) called and told me they were waiting for Telus to give them permission to install the fiber and as of June 30th, they said they still had not heard from Telus. I asked for a supervisor to contact me as the tech was a waste of time to discuss this issue with. No one called. Telus had three weeks to arrange for my move and did nothing other than decide they weren't doing anything. Now I am expected to give up 10 days of work due to their refusal to live up to their agreement. Be careful when you are moving and want them to move your service!!!