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Bri's avatar
Bri
Neighbour
6 years ago

Telus Account on Mozilla Thunderbird

I am currently setting up a new laptop and trying to create my telus.net account in Thunderbird as it was on my previous laptop. I followed the Telus thread for the manual install on Thunderbird but I continue to get an error "Unable to log in at server. Probably wrong configuration, username, or password. My gmail account installs without issue.

Thanks for any advice that may help.

7 Replies

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    • Bri's avatar
      Bri
      Neighbour
      6 years ago

      Yes I can log into webmail.

      Account also works fine in the Windows 10 email.

      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User
        6 years ago

        If you haven't been migrated yet, then you need to set up with the old credentials.

        Try the following

        Host: IMAP.telus.net with user name & password 

        SMTP Port 1025 SMTP.telus.net User name & Password 

        Use SSL ON

        Authentication:  Password

         

         

        Else the current info is here.

  • RonAKA's avatar
    RonAKA
    Rockstar
    6 years ago

    I can only say that I did add the new G Suite Gmail account to my desktop Monzilla Thunderbird program. I used IMAP (previously was POP) and followed the Telus procedure. One source of confusion can be using existing standard Gmail accounts vs the Telus created G Suite account. They are different. 

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