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Stingray Music channel
My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my phone. What happened here? I have a music video station for kids. I'm retired. Why delete channels and not notify us? I get junk mail every day and didn't learn my basic package was changed. Did anyone else loose Stingray music, not the video channel
Can you try to delete the app and re-download. This always helps with our 3rd party apps with TELUS log in credentials.
- Thank you. Reloading Stingray Music successfully accepted the Telus account.I should have tried that first!Regards, TerriSent from my iPhone
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TELUS_SupportOfficial Support Team
Hi Terrilyn, can you send us a private message? We'll look into this with you.
- Good morning from Kitimat BC
I have a two year contract with Telus Optik where Stingray was in my programming. The station is so good, I downloaded the Stingray app and used my Telus account for the services. This worked for a year, but now the channel selection has disappeared from the programming.
After carefully scanning my guide I learn that Stingray Music has been replaced with Stingray videos on a youth channel.
I would like to know why. I absolutely loved using the genre selection. Sometimes I tuned into radio stations across country. It's a fabulous option.
When my app on my phone reverted back to advertising, my Telus password and email no longer worked. I seriously miss the Telus programme offered, Stingray Music.
Thanks for responding. Any further information you require I will try to help.
Thank you
Terri Ryan
Sent from my iPhone- TELUS_Support
Can you try to delete the app and re-download. This always helps with our 3rd party apps with TELUS log in credentials.
I do not subscribe but 585 does work. Seems like you lost the subscription
