Forum Discussion
Replacing old home telephone wire?
I have VDSL internet on a 50 Mbps plan and I'm only getting 38 Mbps. After checking with my ISP and doing all the testing of my line and modem over the course of a week, I'm pretty convinced my slow speeds are due to my internal phone wiring. The house was built in the early 1980s. I use STP cat5e cable with RJ11 jacks from my modem to the wall outlet, a distance of about 30 feet. I tried moving my modem close to the wall outlet but it made no difference.
The phone line comes in through the laundry/boiler room. Then there is a bathroom, and the wall outlet is just on the outside of the far wall of the bathroom. From the demarc to the wall outlet is about 20 feet. The phone wire is exposed in the ceiling in the laundry/boiler room, but is behind drywall in the bathroom. So the phone line is only covered up behind drywall for about 10 feet.
I would like to replace the phone line with a newer upgraded line between the demarc and the wall outlet.
My question is: does Telus do this kind of inside wiring? And could they replace my line without removing the drywall?
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Phil_Harmonic May be a pain but it might show the tel jack you are using is defective. You have to rule out defective inside wiring. Your copper tel line comes from a junction cabinet 1-2- possible 3 blocks away. You say up down is ok at demarcation point. I guess tel guy would not come into the house because of virus. correct He would have checked the terminal block.
Any wiring in the home you would have to hire a electrician or someone that just does low voltage cabling. That being said, It all depends what the incoming line speeds are to the modem. While you may subscribe to internet 50 the line may only be capable of 38-40. (There are many external factors)
You’re close to the speeds. There’s always a plus or minus factor on copper services.
Yeah, I have contacted a couple of electricians and they both said I should call Telus. So I don't know who to contact now.
When my ISP sent a Telus tech out to check the line at the demarc, the tech said it was getting 56 Mbps. So, there's something slowing it down between the demarc and my modem. And it's not the distance.
Phil_Harmonic Just a thought what speed test are you using. I use have used telus or okla and shaw. Sometimes quite a spread on readings. Try it you never know. Does your computer stall during loading. Time of day on copper has an effect on speed.
