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Removal of aerial cables
I'm not a Telus home customer (but am a mobility customer) and do not intent do be. I have old Telus aerial lines running from the pole in the alley to my home and I'd like to know which department to talk to about having the lines taken down (or moved if they can't be removed). I do not intend to get a landline and the lines are obstructing the full use of my back deck so I'd simply like them removed.
This is an unusual request and so the automated phone tree was understandably no help.
Who do I need to contact about having these lines removed?
Unless you want a charge for a tech to cut the line end at your house, do as TELUS_Support suggested and cut it yourself. The phone line and copper cable run separate from the Hydro lines. Tel is usually two wire side by side where cable is a round wire.
BTW, I just walked by a lot where the old house was removed for new build and there were Tel wires hanging from the line cut as high as one could reach.
9 Replies
Unless you want a charge for a tech to cut the line end at your house, do as TELUS_Support suggested and cut it yourself. The phone line and copper cable run separate from the Hydro lines. Tel is usually two wire side by side where cable is a round wire.
BTW, I just walked by a lot where the old house was removed for new build and there were Tel wires hanging from the line cut as high as one could reach.
On closer inspection, I see which line is which and it turns out there is likely no benefit to cutting the line, because the cable line runs parallel and I need the cable line to remain in place for my internet service, so even if I cut the Telus line I'll still have an overhead line causing the same issue because it can't be removed.
TELUS_SupportOfficial Support Team
Hi adamsnider - You are able to remove the drop from the residence and coil it on the pole. That's the easy way to do it.
To fully answer your question, customer service can help if the aerial drop is complicated or damaged. Our billing team should be able to assist if you are within our phone tree.
TELUS_Support - Thank you for the information. I think I need a technician to confirm which lines are the Telus lines and to assist with the aerial drop (they are very old lines and I don't see how to disconnect them without physically cutting the lines).
I can't find a phone number anywhere on the Telus website. What number should I call for assistance with this issue?
- TELUS_Support
An electrician will be able to assist with determining what cable goes where if you are not comfortable in making the determination yourself. You can call us at 1-888-811-2323 but it is hard to identify which drop is ours over the phone without a visual.
Let us know if you need help with anything
