Forum Discussion
PVR Issues Still Continuing...
I've had a PVR is offline connect to home network message for ages.
I had an hour conversation with Telus about this and the rep couldn't resolve it. He sent a new Optix TV box thinking it was a hardware issue.
I still get the same message about connecting PVR to the home network on the new box.
This is driving me absolutely insane and have spent many hours trying to fix it. How can I get this resolved?
5 Replies
- FuzzyLogic
Community Power User
Not sure if you've seen this but maybe there is something that might help:
Fix Optik TV Problems - Quick Troubleshooting Steps | TELUS Support
If not you will have to call support.
Yes, seen that, done that. Already spoke to a Telus bloke for an hour, sent a new box, still not working, went through everything in that link again a number of times.
It would probably take 5 minutes for a Telus person to resolve it if they would just come out but seems they want to torture me going through hundred steps on repeat that lead to nowhere.
TELUS_SupportOfficial Support Team
Hello stevendrowe, would you like us to send you a message in order to send an escalation request for this incident ?
