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djcaswel's avatar
djcaswel
Neighbour
2 months ago

No recording after a power outage

We had a power outage a few weeks ago and I have not been able to record on the PVR. I tried a sequential reboot and erased all scheduled series. I still have 52% storage left

3 Replies

  • djcaswel's avatar
    djcaswel
    Neighbour
    3 days ago

    After a consultation. I received a new PVR but it still doesn’t record. It says it will record so I wonder if the clock is out if sync

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 days ago

      That is weird, and recording worked fine prior to the power outage?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 month ago

    Hey! Hmm, can you try this? Basically, unplug the power cord from the back of your PVR, then unplug the power cord from the back of your actual main internet modem, wait about 30 seconds, then go back in reverse order. Plug the modem power cord back in, then back to your PVR to plug that power cord in. This usually does the trick but if it doesn't, your best bet may be to reach out to our Tech Support team so they can connect to it through the network for troubleshooting!
     

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