New Digital Boxes

I rec'd the new digital boxes a month or two ago and I'm NOT pleased at all with the performance and access. First they tried to charge me $10 for the access. What sort of BS is that? I pay of $125 a month to Telus and the service is going to crap. I was able to negotiate it down to $5 because I threatened to send the boxes back. 

And the performance is terrible. On the TV with WiFi, it is slow to respond and I often have to reboot the digital box and even once had to reboot the router. I also don't like the way the screen and guide is set up. I can't find any way that allows me to extend a recording. Like an awards show that often runs overtime. You can't set the recording longer than the schedule is set for. Same as golf and other sports often runs overtime. Can't change it. And you used to tell when setting recording series, you could see when it was originally aired. Not anymore. 

If this problem and poor quality continues, I will cancel my OPTIK TV plan. Too frustrating.