Forum Discussion

BSRG's avatar
BSRG
Neighbour
1 month ago

New Activations

I don't know why Telus makes it so hard to contact customer support, or to get ANY live human, but we'll do this regardless. 

I have a newly installed Fibre line to my house and am looking to speak with an agent to activate the program I was offered. I did not receive any notifications or information on how to do that when the rep was here asking about whether I wanted to install Fibre, and I don't see any offers even remotely close to the one I was quoted, in fact your current "promotion" is more expensive than I currently pay for 2GBPS service with Rogers. In any case, the Fibre is now at the demark point at my house and I cannot get in touch with anyone at Telus to activate the promotion I'm promised, so can SOMEONE reply to this and we can figure out if I'll continue wasting my time or not? Thanks

activations
customer service
internet
new service
Support

3 Replies

  • BSRG's avatar
    BSRG
    Neighbour
    1 month ago

    Whatever link you PM'd me grants access but I cannot reply to it

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 month ago

    Hello BSRG, getting stuck in phone loops when you are just trying to redeem a promo quote is beyond frustrating, especially when the line is already sitting right at your demark point. Since you have a newly installed line from a field representative, your offer is likely tied to a specific local field promotion rather than the standard public web plans. 

    We'll need more information in order to help so we'll send you a private message shortly, thanks !