My Internet Is Slower Since Upgrading

Question

I have an issue with my Telus internet that I'm hoping someone might have an idea about. Today, I upgraded from Internet 25 to Internet 150, and my internet speeds are slower after the upgrade. According to the Telus website, I should be getting download speeds up to 150 mbps. I'm not even close to that. Initially, the speeds were great. Right after the tech left, my download speed was 102.9 mbps, my upload speed was pushing 50 mbps, and I was pretty pleased with that. Shortly after, it went down hill in a big way. There has been a noticeable downgrade in internet performance on my laptop. Pages aren't loading as fast as they did with Internet 25, and videos that never would have needed buffering, are now taking forever to play. I have done some speed tests since I noticed the issue, and the numbers are not good. In the 4+ hours since the tech left, my DL speeds in mbps are, 4.2, 9.0, 2.4, 18.9, 3.95, 15.4, 13.64, 21.6, and 14.29. UL speeds are comparable. I've restarted all of my devices, and unplugged the new router twice.

Has anyone had this issue after upgrading to Internet 150? Any solutions? Any thoughts would be appreciated. I'm not on fiber, so it's 150 not 150/150.

xray · Answer

My screen capture was from my Android phone. It will be different for every OS.The fact that your link speed keeps changing may indicate your router is switching channels trying to find a less noisy one. Another possiblity is that your laptop is switching back and forth between 2.4 GHz and 5 GHz because you router has SmartSteering enabled. You certainly won't be getting anything close to your Internet speed when the WiFi link speed is unstable. The speed test measures the slowest step between the device and the server and right now the slowest step is your WiFi link speed.&nbsp;Follow the instructions here to TURN OFF SmartSteering. You will need to rename one of the SSID's when you do this so that you have 2 WiFi SSID's to choose from. My recommendation is to keep the current SSID for the 2.4 GHz frequency and create a new SSID with a 5G suffix. With SmartSteering off it means you won't automatically switch to the 2.4 GHz when you are farther away from the router for a stronger (but slower) WiFi connection. Hopefully this also means your WiFi connection will&nbsp; be more stable and we can isolate cause and affect if we need to change other settings associatted with each frequency.&nbsp;&nbsp;

xray · Answer

Are you connected by WiFi or Ethernet?

roteco · Answer

I'm on WiFi. Connected just as everything was when I was on Internet 25.

xray · Answer

You need to determine if it's your WiFi connection that's slow or your Internet connection. Did you get a new router when you upgraded from 25 to 100? If so then the WiFi settings may be different.

Do you have desktop/laptop that can use Ethernet? If so then do a test over Ethernet as well.

roteco · Answer

I appreciate your responses.&nbsp;The tech did install a new router when I upgraded. I brought an Ethernet cable home from work and connected it to my laptop. The download speed was 88.9 mbps while connected through the Ethernet cable. A lot better, but still a ways from 150. I disconnected the cable and did another test immediately after over the WiFi again, and the speed was 20.9. A speed test over Wifi on my iPad was 70.9(80.0 with the OptikTV off, if that makes a difference). If there's a setting on my laptop that will adjust WiFi speeds, I'm not sure how to access it.&nbsp;Also, one other thing I've noticed last night and today since - there have been moments where the internet connection will drop right off. I can see the WiFi strength indicator in the task bar lose it's signal bars, and the OptikTV will cut out at the same time. My other devices lose the internet and switch to LTE at the same time. I wonder if I got a defective router?

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My Internet Is Slower Since Upgrading

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