Forum Discussion
Loss of Connection
After no changes that I can recall, I started to get loss of connection. I've restarted the internet access point several time; has no effect. I am connected to the AP by Ethernet, not wifi. I discovered that if I type the following list of commands and then restart, connection works for some time and I experience my usual internet access. But then it is lost again. I would like a permanent solution. Windows 11 version 23H2 with current updates.
Commands: done as administrator
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
2 Replies
TELUS_SupportOfficial Support Team
Hi there, thanks for the details. To get this fully resolved, please connect with our technical support team so they can run diagnostics and assist further. You can reach them directly at support.telus.com/home-expert-sm.
I had the same issue last night and today. Didn’t do anything and lost connection. This afternoon I was watching TV and the VIP560WT rebooted itself. Strange, seems to be working fine now. I’m thinking it had something to do on Telus’s end.
