Forum Discussion
landline porting to Voip
Why does when porting a landline from TELUS local landline numbers that call the ported number get a "this number is disconnected" message yet when calling from a cell or outside the the local exchange the numbers can connect
1 Reply
TELUS_SupportOfficial Support Team
When porting a landline number from TELUS or any other provider, local callers may encounter a “this number is disconnected” message due to a delay or incomplete update in the Local Number Portability (LNP) database. If you still experience this after a couple of days, you will need to contact your carrier.
