Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to.
For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other non Stingray channel), when we click on the guide, type in the number it will show it as available but when we select it and go to it it will just return to the music channel and we're stuck there.
We found a really weird workaround by going to Guide, then select the channel you want and then click Ok twice (But really fast). If you're slow then it will just go back to the Stingray channel and you have to do the whole Guide, channel, 2xOK fast again)
The reason we found this was because my in-laws phoned as they thought they had a TV problem in general because they could only listen to music. While trying to help them solve the issue we realized that we're seeing the same behavior and that it's not a user issue but more a general issue. I tried again this morning and noticed it's working today (8 November 2024) but I wanted to find out if there was a recent deployment that might have fixed this or if there is another workaround that doesn't require as much dexterity in using the remote since my in-laws are in their 80s (so pushing buttons fast and even trying to remember which buttons to press is not always a good solution).
For reference this was an issue the past two days (6 and 7 November), but my in-laws say they see it more frequently and that it's not a recent issue.
Would be great to hear if we're the only ones seeing it.
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Same thing has been happening for us for the last week as well. Tried rebooting the telus box with no luck.
Here's what works for me to get out of the Stingray app.
Press Exit on the remote until the screen goes blank.
Enter the TV channel you want to go to.
Press OK on the remote.
7856 does not show up in my all channels. Do you have an old box and a new box.
No idea ! I suspect both my boxes are older but it's odd that it works intermittently
Just a quick update .. I just realized that it was working for me on the one TV in our house, but on the other TV we're still seeing the problem. The moment you go to Guide if you pause too long it shows the spinning wheel on the TV and before you can start typing in the channel number you're back on the Stingray music channel.
November 15/24
Thanks, Gwynne - your double-click on the OK button worked like a charm. Others please note that the double-click has to be really quickly tapped in, and before the channel number you've typed in disappears.
I think the Telus techies fiddled/fumbled something when they started displaying Telus's very disruptive Telus Health video ads on Stingray about a week ago - don't buy their blather about needing to know your profile details. This is a subscriber-wide problem and they know it!
We are having the same issue (Nov 13) We can use the menu for TV apps but when it opens it takes us back to Stingray. Try to change the channel, it goes back to Stingray. I have tried following the instructions on how to exit Stingray and it doesn’t work. It takes me back to the normal TV channel for like 3 seconds and then back to stingray… again. And just as you had mentioned one TV in a bedroom is alright and doesn’t have this issue, but the main TV is having this issue, both have fairly recent boxes, so I don’t believe it has to be the boxes.
I found the work around like what you have but my Mother doesn’t have the quickness to pull off the work around. This is new because we have stingray channels and suddenly we have this app on our TV that nobody downloaded to the TV.
It’s very frustrating.
TELUS_SupportOfficial Support Team
Hi there, can you send us a private message? We'd like to gather your account info so our dev team can investigate.
