Forum Discussion
Incorrect Services Listed On My Telus App?
Anybody else having an issue similar to this?
Logged into the My Telus app this morning and instead of seeing "unable to retrieve your information" for Optik TV as I usually do, I see $199 worth of services we are not signed up for, and have NEVER been signed up for: You Pick 8 plus 10 Add Ons. When I log into the website for our account, Optik TV services are listed correctly: Essentials plus 2 add on channels @ $58 monthly. I can only assume this is a mistake on the My Telus app, as is so often the case. Please confirm what amount we will be billed for on the next cycle. I can assure you, that if you try billing us for $199 worth of products we never signed up for, I will cancel every service we have with you so fast, your heads will spin. Please advise.
1 Reply
- C_Fun
Community Manager
We understand your concern. From what you’re describing, it sounds like the My Telus app is showing incorrect information. Your billing will reflect the services you are actually subscribed to, not what appears in the app. If you’d like, please send TELUS_Support a private message with your account details so we can confirm your next bill amount and make sure everything is accurate.
