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StellaFrench's avatar
StellaFrench
Neighbour
6 years ago
Solved

Google Drive not working after migration

The migration of email seems to have worked relatively seamlessly.  However, now I can't access my google drive.  Anonymous.net says that I don't have access to drive.  Tho Anonymous.net shows up as an account option as I look to change accounts. I can see the files on the drive, but cannot open them.  I get a message to make sure I"m connected to the internet.  

 

Any clues?

 

I've waited over an hour yesterday and again today trying to talk to support. Super frustrated.

  • I have no way to test my theory as valid, but I think you may be logged in as a "TELUS google user" as [email protected] and you need to switch back to your "normal google user" account that the files were originally created on. For example prior to this lets say i was [email protected] and I put files on the gdrive then the TELUS migration happened and a new "google" user was created. So now you have two accounts you would need to allow your files on Panda1 to be accessible from XYZ. 

5 Replies

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  • husher5142's avatar
    husher5142
    Friendly Neighbour

    I have no way to test my theory as valid, but I think you may be logged in as a "TELUS google user" as [email protected] and you need to switch back to your "normal google user" account that the files were originally created on. For example prior to this lets say i was [email protected] and I put files on the gdrive then the TELUS migration happened and a new "google" user was created. So now you have two accounts you would need to allow your files on Panda1 to be accessible from XYZ. 

    • giantbrownguy's avatar
      giantbrownguy
      Rockstar
      I’d agree with this. You can have multiple instances of being logged in with different google accounts. Drive is probably attached to your pre-Telus one and you need to sign in with that.
      • arnoldcg's avatar
        arnoldcg
        Friendly Neighbour

        I think it's ridiculous that telus relies on volunteers to do customer support. It allows them to get away with the non-existent support this pos company currently "offers."