Forum Discussion

Kush's avatar
Kush
Neighbour
8 months ago

Fiber Internet Outage in Edgemont

My fiber internet link went down last night roughly around 11pm, I rebooted the modem multiple times and the light indicator comes back to RED. Spoke to a few of my neighbours this morning and they are all experiencing the same issue. I live in Edgemont, west side of Edmonton.

6 Replies

  • I am in Secord and have the same issue. Nothing shows up on Telus' outage page or anywhere else.

  • Internet services were restored around the morning of 10 to 11 AM but no notification from TELUS on what happened? Can someone reach out directly to let me know what happened?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    We do have an ongoing outage in the Bonnie Doon area of Edmonton at the moment, though that's more centralized and shouldn't impact your area. We'll send you a private message to discuss further.

    • FR_yeg's avatar
      FR_yeg
      Neighbour

      I am in Secord and mine has also been down since last night. There is no information on the Telus website, nor has anything been restored.

    • Kush's avatar
      Kush
      Neighbour

      Internet services were restored around the morning of 10 to 11 AM but no notification from TELUS on what happened? Can someone reach out directly to let me know what happened?

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        We can check. We'll have to verify your account to do so. We'll reply to your private message.