Failing Customer Success

To whom do we send a recorded interaction between the Telus voice response system and us, trying to get help for a broken PVR? This recording represents our 4th attempt at accessing technical support, and it is the third time this year our PVR has stopped functioning. We are now replacing the PVR for the third time in a year.

The recording better reflects the nature of Telus's failing Customer Success team than any written note could. If this messaging tool provided this feature, I would attach the file.