Forum Discussion

JDP's avatar
JDP
Friendly Neighbour
6 years ago

Email confirmation from Interac

I am trying to set up auto deposit with my bank and Interac says they will send an email to confirm and for me to agree and give the go ahead but they say it is my Telus webmail configuration which is not allowing that email to get through. Any help?

9 Replies

  • Is the email being rejected when it's sent by the bank or is it sent but you are not getting it because it's being caught by the spam filter? Some additional detail about the actual error or symptom would help diagnose the problem.

    • JDP's avatar
      JDP
      Friendly Neighbour

      The indicator from the bank says it has been sent and if I do not get it within a short time I should check the spam folder (nothing in there) Nothing is showing up even in my iCloud email which is set up to accept the Telus webmail emails in case webmail goes down. 

      • xray's avatar
        xray
        Hero
        Why don't you use your iCloud email as you're contact with the bank?