Complaint Regarding Ads Added to Included Stingray Music Service

Thank you for providing the Optik TV contact number.

I want to be clear that this issue affects many Optik TV customers who are currently under contract. A service marketed as included has been reduced mid contract, while customers remain subject to early termination penalties if they choose to cancel. TELUS is able to rely on fine print to change the service, yet customers bear the financial consequences if they attempt to exit their agreements early. That imbalance is unfair.

If there is no meaningful escalation mechanism within TELUS to address this issue, I may submit a formal complaint to the Commission for Complaints for Telecom-television Services (CCTS).

I also hope that other Optik TV customers reading this thread will make it known if they are dissatisfied with this mid contract change, as it impacts more than one individual.

As a reasonable resolution, a monthly bill credit of $3.99 plus tax, reflecting the cost now required to maintain the previously included level of service, would be an acceptable outcome.

Thanks for your time.