Forum Discussion
Closed Captioning not working when playing back recordings
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?
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We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same program when viewing live on the TV works fine. Any ideas?
TELUS_SupportOfficial Support Team
Our team is aware of this issue and actively investigating. We'll advise everyone of updates as we get them!
Just a note to add from another customer here, to say I'm having the same problem. Last night with the Bachelorette, I could access the closed captions on the live broadcast but not on the recording. And also a few days ago with House of the Dragon on HBO. Thanks for any help or suggestions!
Optik-KateTELUS Team Member
Hi piqpst, I checked several recordings on my TV and the closed caption is coming up. Are you noticing it missing on all recordings or certain specific ones?
Hello, where are you on resolving this issue please?
Hello. New episodes of the Simpsons, Family Guy, Young Sheldon, and The Conners are some recent ones.
