Forum Discussion
Cannot contact Telus about home Internet
I have/had Telus internet for a long time, no longer on a contract and I moved recently mid August. I contacted telus to move my internet services to my new location. The support person said they would have to split the connection or something along those lines as there is only the one line here and it is the owner of the house (im in basement suite) and that I would not be charged in the meantime, as clearly I am not using the services, this was first week of september. Anyhow fast forward a month, I notice I am still getting billed and no one has shown up to connect my services, I call again and get passed around to various people until finally the last person just doesn't pick up... annoying. ANYHOW I call back and yet again get the company line that I am not on the right number that they cannot help me bla bla ... now 2 month's later I am still getting charged, no one has shown up and they have suspended my account for 'late payment' and now whenever I try to call support it just says that I cannot be connected as my account has been suspended and the only way I can reach support is by paying the balance for the last two month's that I havent been able to use the internet!!?
Sorry for vent paragraph but seriously what do I do? Obviously I am not going to just eat the bill... but how do I reach support to amend this? I just want to cancel my plan at this point but it seems literally impossible to do? Do I just go into a telus phone store or what?
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Is it possible that you are being billed for Internet service at your old place still?
Yes. They are billing me for the internet at my old place. The Telus support guy I talked with said that they would not bill me until they connected my internet here at my new place. It shows that I have used 0gb for the last two billing months though.
Unless you are trying to keep a good rate from your old Internet plan it would be better to disconnect the old service ASAP and connect the new service as a new plan.
