Forum Discussion

Co2's avatar
Co2
Neighbour
5 months ago

Apple TV subscription not able to link

Having trouble linking my Apple subscription to my Telus tv. This Apple TV subscription is with Telus TV. I am logged into the Apple but it will not link to the telus TV app on my television 

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    5 months ago

    Hi there, thanks for reaching out! If your Apple TV+ subscription was added through TELUS, it should link automatically through the TELUS TV+ app, but sometimes a refresh is needed. 

    1. Restart your TV box and ensure you're logged into the correct TELUS TV+ account.
    2. Log out and back into your Apple ID on the Apple TV app.
    3. Check that your Apple TV+ subscription appears under “My TELUS”

    If you're still having trouble linking the subscription, please send us a private message so we can look into your account.

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