Forum Discussion
2.4 Ghz Wifi greyed out in modem GUI
Hello,
I'm currently using the Telus Arcadyan (Wi-Fi Hub) and recently noticed the 2.4 Ghz Wifi Band was "greyed" out in the GUI (couldn't make any changes to it under it's tab under Wifi settings). Both the 5 Ghz bands were fine. I had just got this modem so I called the tech that dropped it off and he said to do a factory reset and see if that clears it up--that option worked but I'm wondering if this should be happening to a brand new modem or if I should be asking them to replace it with another new one.
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If the device is new it's common to have a firmware update pending. It's also common for any firmware update to require a reset before it works properly.
Unless you are noticing other issues your device is probably fine.
Thanks for the follow-up and info, it's appreciated. When I first plugged in the new router I logged into the GUI to update the passwords and checked a few other settings, the firmware version matched what was shown after the reset. So I don't think that was updated but since then the 2.4 Ghz band is ON. I'm guessing something maybe didn't upload properly the first time. Thanks again for your feedback though, xray take care!
