Forum Discussion
Wireless Home Phone ZTE723CA signal issue
I got the ZTE box a month ago and when i make or recieve a call antenna led turn oranges. the user guide say the device connect to UTMS when led are oranges. I tought this was an LTE device. Voice call quality is very poor compared to a call made from my mobile at the exact same location. Is there an issue with my box?
4 Replies
- C_Fun
Community Manager
The ZTE box should connect over LTE, but if the antenna LED is turning orange during calls, it may be falling back to a UMTS connection, which could explain the lower call quality. Please try restarting the device and ensuring it's placed near a window or in an area with strong signal strength.
Even close to a window, it turns to UTMS.
- C_Fun
If your ZTE box is switching to UTMS even when placed near a window, it could be struggling to maintain a strong LTE signal. Try repositioning the device to an area with better reception or checking for any obstructions. If the issue persists, we recommend contacting tech support for further assistance.
