Web Store

Do not order anything from the Telus web store. It's a complete joke. My husband just switched from Rogers, and the process was horrible. He placed the order online, and it was approved. The web store is very slow with orders and deliveries. He received a text that, someone from the web store was going to call him to verify the order and his identity. I get that, it's to prevent fraud. The agent that called him was useless. She asked the usual questions, and sent him a link to provide his identity via email. That link did not work, and it was clearly a problem with Telus, after he sent his ID, and he asked her to resend the link via text, she refused and said it must be your internet connection. There is NOTHING wrong with my internet connection. After all this nonsense, he asked her for other options to verify his identity, she said no and refused, and said if the link does not work, we can't approve you order, after he all ready paid for it. He called back, and once again explained the details and verified the order, what a complete waste of time and joke because he already did this twice now. The second agent was helpful, and all of a sudden the order was was good even after he sent his photo ID. What a complete joke and waste time. TELUS should be completely embarrassed all this nonsense and the way that they treat new customers. If he wanted this kind of service, he would have stayed with Rogers.