Forum Discussion

David771's avatar
David771
Friendly Neighbour
9 months ago

Waiting for call back for over 24 hours

I’ve been waiting for over 24 hours for a call back. This has become the norm at Telus. What is the problem? Time to find a new provider perhaps?

10 Replies

  • David771's avatar
    David771
    Friendly Neighbour

    I’ve requested a call back on March 24 , it is now March 29 and I’m still waiting. Am I missing something here? 

  • David771's avatar
    David771
    Friendly Neighbour

    I’ve been waiting four days for a call back,is there something wrong at Telus? I most definitely do not have any Telus numbers blocked.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    We can take a look to see if we can track down an update for you. We'll send you a private message to discuss further.

    • David771's avatar
      David771
      Friendly Neighbour

      I’ve been waiting 4 days for a call back,why such a long delay? This is urgent 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hello. We sent you a private message a while ago to discuss further but didn't hear anything back. Have you received your callback yet?

    • David771's avatar
      David771
      Friendly Neighbour

      Ive been waiting 4 days for a call back. I absolutely don’t have Telus number blocked. Customer service gets 0/10.