Forum Discussion
Useless chat bots
Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account
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TELUS_SupportOfficial Support Team
No bots here! We'll send you a private message to discuss things further.
saw your reply..i don't use any social platforms.so when i try to contact telus online i am given a choice of social platforms only. seeing that i am not offered a way to contact telus online perhaps my problem can be addressed here. once the chat assistance is opened it can't be closed. where is the end chat option.
- TELUS_Support
Hi Drea1, if a chat session with the TELUS assist is opened and you don't wish to continue further you can minimize the chat window and continue browsing the site as usual. If you need any help with your TELUS services don't hesitate to send us a PM here and we'll do our best to help.
