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BradG's avatar
BradG
Neighbour
2 years ago

Stream+ Activation Question

The subscription section of MyTelus keeps saying to activate the Stream+ Basic, but I have already setup and activated the Netflix, disney plus, and Amazon prime accounts for them. Despite this, MyTelus claims that Netflix has not been activated. Why is this happening?

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  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    That's definitely odd. You may want to reach out to our Home Services team directly so they can look into your account profile as a resync may need to be done in the backend.