Forum Discussion

UnsmartPoptart's avatar
UnsmartPoptart
Neighbour
4 years ago

New sim card

Hihi,
My question is, if i lose my sim card and not my phone, and I get a new one, would I still have the same account number?
Thanks

4 Replies

  • xray's avatar
    xray
    Hero
    4 years ago
    If you lose your sim card you should contact Telus immediately and have them deactivate it from your account. Many services send 2 factor authentication codes to your phone number and you don't want someone else receiving them if they find your sim card. Treat it like a lost credit card.
  • chrisanthony14's avatar
    chrisanthony14
    Neighbour
    4 years ago

    Similar situation i had a while back. its easier to take it in the story and let them do it all there.

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    4 years ago

    Yes you can get a new SIM. Depending on your cell plan, you can either register it in your account online or by contacting Telus. If you get it at a Telus store, they may be able to take care of it all for you there.

     

    Additionally, if your phone supports an eSIM, they can be found here.

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