Forum Discussion

Mngca's avatar
Mngca
Neighbour
10 months ago

Mobile data is not working since March 2nd

Does anybody experience the same situation, I'm on the $100 / yr, 2GB / m prepaid plan. The mobile data is not working since March 2nd.

 

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey! Is it possible you have used up all the data? are pages and apps not loading? 

    • Mngca's avatar
      Mngca
      Neighbour

      No, it's just a few days of the monthly cycle. I went to the local Telus mobility store today, the agent helped me to contact the technical support representative. Almost half an hour on the phone the issue seemed to have resolved. But after a brief moment of connectivity the problem reappeared. No mobile data afterwards.