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Grams's avatar
Grams
Neighbour
6 years ago

Issues with Telus email

I have a new iPhone, my email was working fine up until a week ago, then it stopped downloading email. I deleted the account and then tried to add it again and have been unable to do so, it seems to be to do with IMAP and then it says to check my network connection, which I have done and it is fine. I don’t know how to fix this, frustrating.

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    6 years ago

    Is there a difference being on Wi-Fi versus cellular data?

     

    Make sure you have followed these directions, and your password and email are correctly entered. I double check against a webmail login.

     

     

    • Grams's avatar
      Grams
      Neighbour
      6 years ago
      Hello,

      I tried everything including your suggestion about setting up on cellular, and nothing worked. I then realized that my granddaughter, unbeknownst to me, had added VPN, once I disconnected that I was able to set up my Telus email account.

      Thank you for your response, it is much appreciated.

      Shelagh
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