Forum Discussion
I want to disable my voicemail
I have called and spoken to 2 different reps who both times said they had removed it from my account and both times they had not. When I boot up my phone, I get the notification of "new voicemail" and it wants me to set up voicemail, which I don't want. And even that, it asks me to enter a mailbox number, which I don't have nor know what that is. Not the point. I don't want voicemail. How do I get someone who knows what they're doing to remove it? It seems like Telus sends its customers down a rabbit hole of links and AI bots to avoid actually providing a phone number for a tech to help support their clients.
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- A-B
Community Manager
Removing VM shouldn't be that difficult for sure. Feel free to send our Support account here ( TELUS_Support) a private message and we can investigate.
So it seems the voicemail itself has been disabled (after a 3rd call yesterday) BUT I still get a consistent and repeated notification of new voicemail from Telus. Every morning when I power up my phone, the notification pops up and keeps coming back despite being swiped off screen. I have tried deleting data and cache and no change. When I check the notification, the automated system wants me to enter my mailbox number? I don't have one and have no idea what that means? PLEASE help!
El-EricHey Hemogoblin that number would be one that tech support needs to provide you. Although you've called enough, that would be the route to take
