Forum Discussion

YanQ's avatar
YanQ
Neighbour
1 year ago

failed switch my home phone number to new mobile number

I am following guide "Subscriber phone number change", filled all my information and submit, and got a error message "[FailureReason [code=PV-413, description=numberPortItem.dslActionCode IS REQUIRED, field=numberPortItem.dslActionCode]]". Please advise.

 

2 Replies

  • I have the same issue, yes, i am trying to put my home phone number on a cellphone line? plase get me the instruction how i can do it, thanks 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey YanQ - are you trying to put your home phone number on a cellphone line?