Forum Discussion

Wk2399's avatar
Wk2399
Neighbour
2 years ago

Billing/Account

I cancelled my plan and hopped on my gfs plan b/c it was cheaper. Was told telus would add remainder of account balance to new bill. That didn't happen and now I've had to pay the outstanding and have a late payment. Anyone have any ideas?

1 Reply

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    Hmm, that's odd. Have you spoken with our Mobility team about this so they could investigate?