Forum Discussion

Allesi_Télécom's avatar
Allesi_Télécom
Neighbour
6 months ago

Request to Update Billing Email and User Access Issue

Dear TELUS Support,

We would like to request an update to the email address used for receiving our invoices. Currently, the invoices are being sent to one of our users, but we would like to change this to a different email address.

Additionally, we are unable to view all users associated with our account from the My TELUS Business portal, even though we have administrator access. This is preventing us from identifying who is currently receiving the invoices and managing access as needed.

Please advise how we can:
1. Change the billing email address.
2. View and manage all users associated with our account.

Thank you for your assistance.

 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    5 months ago

    1. Changing the Billing Email Address

    To change the email address that receives your invoices, you have several options:

    Option A: Through My TELUS Business Portal

    • Log in to your My TELUS Business account
    • Go to My Profile
    • Look for Change email address under your billing information
    • Update to your preferred email address

    Option B: Contact TELUS Business Customer Service Since billing email changes can be sensitive, you may need to contact TELUS directly:

    2. Viewing and Managing All Users in Your Account

    For the user management issue you're experiencing:

    Access User Management:

    • Log in to your My TELUS Business account
    • Navigate to My Profile
    • Look for Manage account users link on the My Profile page
    • This should show you all existing users, pending requests, and allow you to set up or decline access

    If You Can't See All Users Despite Administrator Access: This could be due to several reasons:

    1. Permission levels: Even with "administrator" access, there may be different tiers of admin permissions
    2. Account structure: Some business accounts have multiple sub-accounts or divisions
    3. System limitations: There may be technical restrictions on the portal
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