Forum Discussion
Poor service and difficulty speaking to anyone.
I switched from Bell on May 15. After numerous emails and phone calls I am still trying to get things settled. I have a ticket # 25476761 and they said a supervisor would call in 2-3 days but it has now been 8. Has anyone received customer service or a call back? I tried the 1800 number but it stated it was closed but didn’t list any hours etc. Any suggestions?
5 Replies
I understand that you may not want this on your public forum but people should be aware what they are getting into. It has been an absolute nightmare since agreeing to sign on and I keep getting bounced from one department to another with no resolution. I’m told to “trust” them when they say they will call back in 2-3 days (no call) and trust them when they say they’ll call back that day (no call). The service has been abysmal.
TELUS_SupportOfficial Support Team
We'll reply to your private message now.
- TELUS_Support
Hey KCogg - You can reach out to us via several ways. If you'd like a live chat, you can message us through the MyTelus app with the TEM team (Telus Expert Messaging). The 1-800 number is avail 9-5 local time, and you can also message us through here!
Every time I try live chat there are no representatives available. I was in the phone again this morning and am still awaiting my promised call back from over a week ago.
- TELUS_Support
Gotcha. We'll send you a private message to discuss further. Check your Inbox!
