Forum Discussion

Juanp's avatar
Juanp
Neighbour
10 months ago

Para cambiar mi iPhone

I want to exchange my iPhone 14 pro for an iPhone 16 pro, how can I do it? Online it doesn't let me do it, thanks.

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, do you already have the new device or are you looking to upgrade? 

    • Juanp's avatar
      Juanp
      Neighbour
      Hi, I want to upgrade to the 16 pro or the 15 pro, thanks, and give my 14 pro as part of the payment.
      Enviado desde mi iPhone
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        If you already have a contract with the iPhone you can upgrade however, will be required to payout the contract to be able to start a new contract on a new device. If it won't allow you to do it online, you will need to visit a store or give us a call.