Recent ActivityMost RecentNewest TopicsSolutionsUnderserviced I have been a long term Telus client. For the past year I have experienced ongoing issues with their fiber internet service. I am paying for my full contract, but am not receiving the service promise...Device has been locking up once a day, requring a restart. Went though Support, they want to send a tech out... I seen this in the log though when the internet goes out... 31.12.1969 17:00:30 Current booting firmware version is 2.21.01_build03 31.1...HVAC disruption Yates St. Victoria BC Hello, there is a Telus building located on Yates street between Quadra and Blanshard. The HVAC on the roof is functioning at a very high-pitched disruptive sound. I live close by and this has been...Loyalty Department Four times I have been put through to the ""loyalty /retention "" department only to be put on hold for a total including today of 55 mins.....can you fix it please so I can talk to someone who care...Unresolved Referral Credit & Portal Issues — Escalation Request I joined Telus in January 2026 and referred two customers shortly after. I was informed that the referral credits would be applied within 4–5 weeks. It has now been nearly six months, and I have yet ...Online Upgrade Nightmare I decided to upgrade my phone online as I was due for a new device in June, and the deal online was very good. There was no option to pick the device up in store, and I did not see any warning while ...Account Incorrectly Sent to Collections Agency How do I escalate this complaint and receive confirmation that it is settled? I cancelled my home security system and returned the equipment according to the instructions provided by Telus. I paid m...Forced upgrade, not honouring our old rate So our apartment building in Esquimalt was set up for fibre, with a port over each door. We were told we didn't need to upgrade. Then we were told we did need to have the new fibre internet installed...Extreme Packet Loss / Late Packet Issues every few days? Hi all, Every few days (sometimes multiple times a day), packet loss will go through the roof. This affects things like Facetime, Zoom, and even games and has been extremely inconvenient. A reboot o...Call from Technician I booked a callback for today 1145 MST re my home service issue. I received a confirmation text this am and now 2 hrs later still haven't received a call. Any recommendations on next steps?
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