Blog Post

Blog
2 MIN READ

Blocking SPAM calls at home and on the go with Call Control

C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
6 years ago
  TELUS is leading the pack when it comes to call filtering, a service that is significantly more effective at blocking spam/robocalls than universal call blocking. TELUS launched our popula...
Updated 8 months ago
Version 6.0
Mobility
Tips & Tricks
C_Fun's avatar
Icon for Community Manager rankCommunity Manager
Joined November 02, 2015
View Profile
Blog
The Neighbourhood Blog is the best way to keep up with what is new in the Neighbourhood, along with other topics of interest to users like you.
BoaGuy's avatar
BoaGuy
Neighbourhood Alum
5 years ago

As of November 30, 2021, TELUS implemented the Secure Telephony Identify Revisited / Secure Handling of Asserted information using toKENs (STIR/SHAKEN) network protocol to comply with CRTC mandate 2021-123 and provide our customers with an added assurance that “verified” calls are truly originating from the telephone number appearing on their handset display.

 

What is STIR/SHAKEN?

Is a set of tools implemented within the TELUS network to verify the original calling number by validating the legitimacy of the calling number and displaying a verified status on the receiver’s handset. 

 

Conditions

  • VoLTE must be provisioned on customer’s account
  • VoLTE enabled on device
  • For a call to be verified, it must follow a full IP network path - i.e. originating as VoLTE or NGHP and terminating as VoLTE.
  • At launch only Google Pixel 6 devices are able to support STIR/SHAKEN
    • More devices will be added post launch

    • Timing of other devices supporting STIR/SHAKEN is dependent on the device manufacturer and not TELUS.

      Other devices will follow once the device manufacturer has updated the device’s software to support enhanced display for IP to IP calls.