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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

6,844 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,407 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,272 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,522 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,678 Posts

Latest topics in Forums

Telus customer service requesting police report

I signed a new mobile contract which offered a new phone, and despite having the correct shipping/billing address, the phone was delivered to the wrong city. When inquiring about what happened, the service rep said I needed to file an official police...

codys by Just Moved In
  • 18 Views
  • 2 replies
  • 0 kudos

Telus Mobility Issues

Don't know where to begin, we had a cell from Telus for 2 years, they raised our bill so high we cancelled Telus and went to another company. Since then nothing but problems, Dec 29 called and cancelled our telus mobility service, since it was a cell...

king27 by Just Moved In
  • 3 Views
  • 0 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 9009 Views
  • 67 replies
  • 3 kudos

TELUS Rewards page not loading

When I try to access the rewards page from a browser this is all I get:URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this...

xray_0-1705985236843.png Screenshot_20240122-210431_My_TELUS.png
xray by Hero
  • 8364 Views
  • 75 replies
  • 1 kudos

Texts sometimes don't send or receive

Hi,Switched to Telus in August 2023. Since that time, there will often be times where texts don't send or receive. Three phones on the account, all different phones, same issue. Happens at home, office, wherever. I have tried the suggested troublesho...

RS33 by Friendly Neighbour
  • 27 Views
  • 12 replies
  • 0 kudos

Playback Error on Laptop

Started mid day when the channel I had on went blank and then gave me the "Playback error. Sorry an error has occurred, Please try again". All channels now say this when trying to watch anything. I am using Chrome and have not had an issue watching f...

Crash6 by Just Moved In
  • 5 Views
  • 1 replies
  • 0 kudos

Resolved! I am begging you, please fix the On Demand pause feature

I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I find - for example - a Crave show in On Demand. I watch...

Travel to US with Unlimited CAN-US 100 5G+ plan

Hi, I'm planning a trip to US (Las Vegas) and I currently have the "Unlimited CAN-US 100 5G+" monthly plan. I want to confirm, if I should keep "Mobile Networks" setting as having my "Data roaming" on or off? I understand that with this plan, I shoul...

hj2 by Just Moved In
  • 16 Views
  • 1 replies
  • 0 kudos
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