Resolved! Enable Visual Voicemail - Pixel 8 Pro?
Hi, My plan lists Visual Voicemail as being included but I cannot figure out how to enable it or find it on my phone. Can anyone help me with instructions on what to do? Thanks
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Connection fee not mentioned and charged
As a long time Telus customer (more than 6 years), I called Telus yesterday to let them know I got a call from Rogers to offer me a much better deal. Got transferred to a Royalty team, they suggested me I can move to Koodo with aA cheaper month fee a...
Resolved! Can somebody clarify what this means on this plan?
Plan:Unlimited Canada-US-Mexico 150 5G+Feature:Unlimited international texting and picture/video messaging from CanadaThis plan sounds like you can use it like a Canada USA plan (no border) but with Mexico included. Is this correct?Do I get calls, te...
Change my mind about moving to Koodo
I just got off the phone with Telus representative, decided to move from my old phone plan from Telus to Koodo. I suppose to get a new SIM card on Monday and then I will switch the same and complete the transfer. Now I change my mind. Can I back out ...
Number transfer?
I submitted a transfer for my number to Telus about 3 hours ago. I can see my service is canceled with my previous provider now, but I don't have service on my device yet. How long should this typically take?
Unable to connect to network while abroad
Currently travelling in Japan & using IPhone 12.Have been unable to connect to any mobile network via my existing Telus SIM (have tried restarting and toggling between automatic/manual network selection).While I don’t plan on using data roaming, I’m ...
Updating plan via app
For the last year or so, I've been unable to update my plan via the website or the app. It always says that I've updated my plan already this billing cycle, and I'll be able to update it again on November 25th. In reality every month I don't update t...
Need a support email to get refund for a feature they never told me cost $
I ended service with Telus a while ago, but just got my final bill that charges me $30 for call-forwarding for 2 weeks, but I had no idea the service cost money when I started using that feature. I searched my email inbox for an email from Telus sent...
Terrible cell service
We have done everything we've been told to do when I called in and even went to store. I've done the resets in network settings and even replaced our sim cards. We still have 1 bar alot of the time and can't make calls without either calls dropping o...
Resolved! Voicemail - No Personal Greeting Fix iPhone 15
Thought I'd share a fix for a problem I had setting up a personal voicemail greeting on my new iPhone 15 pro, in case others have a similar problem. After setting up voicemail in the normal manner and recording a personal greeting, callers to my phon...
