Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Area code 368 is a pain

Several APPS (Petrocan) and restaurants including Mexican Kitchen in Whistler don’t recognize my phone number as being valid.It appears the 368 area code is problematic.Lift your game Telus!!

MikeyMike by Just Moved In
  • 484 Views
  • 3 replies
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WEBSTORE TRADE-IN

Hello, I need answers to a situation I’m currently going through with this company. I purchased a phone and decided to trade in my old one for credit. Its been 2 GOD **bleep** MONTHS and still no credit to my account… How do i file a complaint by ema...

Billing/Account

I cancelled my plan and hopped on my gfs plan b/c it was cheaper. Was told telus would add remainder of account balance to new bill. That didn't happen and now I've had to pay the outstanding and have a late payment. Anyone have any ideas?

Wk2399 by Just Moved In
  • 293 Views
  • 1 replies
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Order cancelled due to 'system problem'

I found a good deal on black Friday for an iPhone 14; now Telus cancelled the agreement.How can that be? A binding agreement all watertight a Telus just goes and pulls the carpet out.Ever heard of small claims court? Ever heard of class action?Anyone...

mart1n by Just Moved In
  • 294 Views
  • 1 replies
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Resolved! "Emergency Call Only"

I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the phone on and off, but I haven't seen any changes to ...

jlin0888 by Neighbour
  • 955 Views
  • 5 replies
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Online Order

I order online last Nov 2023. I never receive my phone Iphone15 max and Telus started deducted to my account. I called up many times on your representatives from phils, morocco and other countries. The latest called they said they will contact the de...

EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by Just Moved In
  • 371 Views
  • 1 replies
  • 0 kudos