After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I just hooked up my new digital box. With the pvr it replaced there was a search function for recordings so you could find programs or movies and set them to record. It seems that the only way to do that now is to page through the guide until you fin...
I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they needed to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023, and told me they wou...
At the time of getting Telus services, we were offered credit amount to $250. Since the beginning, not only the credit was not applied but also we kept getting charges on our account. I sent a message to the manager one month ago - no response. I cal...
For all those considering switching to Wireless Home Phone, this is from my experiences switching my elderly mother over for the last year. It is a great system in that it uses cellular technology (plugs an existing "regular" phone into a black box t...
Hi,So I noticed that my internet speed on computer B is slowerthan computer A. Both computers are separately connecteddirectly to Telus provided modem and router via Cat 6 cables(both new) on Ethernet port 3 and Ethernet port 4. Logged intoTelus GUI ...
Hey all,I have the Pure Fibre Gigabit Internet, which should be around 940mb/s download.When I checked it was only 630mb/s. Also when I am downloading a game through Steam or XBox Gamepass it caps at 70mb/s.They put a white box on my wall which has a...
HiI am experiencing an issue with DNS. After few weeks the DNS stop working; quick fix is I can log into the Telus Hub - go to Network Status Press Disconnect and then Reconnect - that fixes the issue (see info after the ping). However I am not using...
We have a technician problem with home internet, tried all options with bot or AI. It is doesn’t work. Does anyone know how we can talk to real manager for appointment schedule?
Had someone come to the door stating the were from Telus and offer of Fibre - which I wanted to get. Salesperson asked for my ID and told me I would be contacted to set up an appointment.....that was 2 days ago and I received no email.....I am uncert...
Telus rep called in response to request to move my Dad's account to a new address, three blocks away in the middle of Sidney, B.C. Agent said package was no longer available and only option was Smart Hub with a $648 upfront fee for the equipment. Ask...
