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Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in the same manner, no problem.It is therefore something specific to using the Shaw email server.T...

Another day dealing with Telus support...

... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers.My contract is all done and this was the opportunity to renew our relationship. Sadly, my initial request wa...

Reverse collections

Has anyone canceled tv service and returned equipment, but still had their account sent to a collection agency? Note, 3 Telus Representatives state my account was sent to collections because the equipment was not returned to Telus. (Canada Post track...

I have been moved to CGNAT

Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a result, I am experiencing multiple issues, including:Ina...

Telus Fiber With Ubiquity Dream Router

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected. I have a Tplink Deco M...

No 55" tv sent yet been 12 weeks and apps rnt work

I had telus installed feb 09th I'm a new customer and keep getting the runaround from this company I'm frustrated and ready to cancel my new service.. your apps haven't connected with the wifi 6 modem and also the my telus app hasn't connected to my ...

Prepaid to Postpaid

I would like to sitch from my prepaid plan to a monthly plan. I don't see a way to do this on my prepaid account page.

Phone call Fibre Phishing Scam

I've received several calls over the last couple of weeks from a number that shows up as "Fibre Support" on the caller-ID from a 778-244-8171 number. I had let it go to voicemail previously and they never left a message. Today I answered and the pers...

TCL Roku TV Code For TELUS TV+

Does anyone know the code for TCL Roku TV for the new Android box? I have tried all of the codes in the book and none of them work. I even tried the TCL Roku and Roku code that is listed in the programming and they didn’t work.

Mobility account unlisted on services

I have tried unsuccessfully for nearly two hours to link my new mobility account to my home services online. I have the mobility account number, however the Telus site does not recognise it or my mobile number. I can't pay my bill and have been charg...